Our Customer Feedback

This is just a selection of the customer feedback we have received in recent months...

November 2018

“We were very impressed with Sharnie, we didn’t have to chase her and the sale was completed within 3 months which exceeded our expectations and means we can be in our new home before Christmas.”
Mr & Mrs W, Staffordshire

“I would just like to say that I was very pleased with the way that Samantha handled our home move. She did everything possible to make sure that the process was done as quickly and smoothly as could be. I have nothing but high praise for Samantha.”
Mr & Mrs H, Nottinghamshire

October 2018

“Viraj was excellent all the way throughout the buying and selling experience. Couldn’t have been more helpful.”
Mr & Mrs T, West Midlands

“Leanne was so helpful throughout the whole process – it was very difficult at some points and she was very helpful and professional. I was very happy with the service.”
Mr J, West Midlands

September 2018

“Both Kimberley and Clare provided an exceptional service. They were both very responsive and acted efficiently and effectively on everything throughout the process. I also really liked their approachable manner. They truly made me feel that they were acting in my best interests, something I have not experienced with a conveyancing solicitor before. I will be recommending them to my friends and family.”
Mrs F, Derbyshire

“I was really pleased with the service. Team acted very quickly in response to queries and advice. The online portal was really easy to use. My previous experience with dealing with solicitors was that they needed chasing constantly. With Clare that was not the case. Thank you!”
Miss H, Derbyshire

August 2018

“My property Lawyer was excellent and everything was done in a professional manner.”
Mrs B, Derbyshire

“What a super guy. It has been a pleasure doing our business with Viraj he was very much ‘on the ball’, gave lots advice, didn’t mind when he received numerous calls from us. Viraj acted in our best interests at all times; very knowledgeable, very thoughtful and kind. It’s been lovely to have someone as efficient as Viraj and we both wish him all the very best in his future career, hoping that he continues to be outstanding. Thank you.”
Mr W & Mrs G, Derbyshire

July 2018

“Viraj was very polite and professional throughout, and spoke in a normal language we could understand.”
Mr & Mrs O, Derbyshire

“Viraj was brilliant – 5 star, would highly recommend.”
Mrs H, Nottinghamshire

June 2018

“Ashley & Prabh were both excellent and helped us all the way through the transaction. All calls, emails etc were promptly answered and we will be using your services again very soon. To be honest it was a very easy process. Well done to all involved.”
Mr & Mrs J, Derbyshire

“Whenever we had a query Joshua always replied via email or telephone and was informative and helpful throughout the sale of our house. We would not hesitate to use you again.”
Mr B & Miss L, Derbyshire

May 2018

“I found both Kimberley and Claire very professional as well as being friendly. I wouldn’t hesitate to use you again.”
Mrs F, Nottinghamshire

“My sister and I were very pleased with your Home Conveyancing service. Many thanks.”
Mrs and Ms N, Inverness

April 2018

“Emma was good at keeping me updated regularly by email.”
Miss J, West Midlands

“The whole process was smooth and efficient.”
Mr J, Derbyshire

March 2018

“My conveyancer was very professional throughout and helped to put my mind at rest by keeping me informed of every step and giving clear explanations of any terms/jargon which I had difficulty understanding.”
Mr S, West Midlands

“Alan was great. He always kept me informed and was more than happy to answer any questions I had. He has made the whole process a little bit less stressful. Thank you.”
Mr & Mrs K, West Berkshire

February 2018

"Very refreshing to be able to talk via telephone to another human being; reassuring at a time when we needed and benefited from somebody who obviously had done all this before. Knowing Leanne was just at the end of a phone made all the difference in this otherwise automated world."
Mr & Mrs T, West Midlands

"I was very grateful for the helpful and friendly manner of the property lawyer in dealing with the sale of my house. Thank you very much."
Mrs H, Derbyshire

January 2018

“Emma has been amazing and super-efficient throughout the whole process. The purchase was quick, easy and stress free, thank you.”
Miss B, Nottinghamshire

“Efficient, good communication, very professional.”
Mr H, Merseyside

December 2017

“Excellent service. I was very nervous about moving as I am a single parent, but Burchell Edwards Home Conveyancing made it straight forward and simple. First class and very professional.”
Mrs W, Staffordshire

“Viraj was very helpful.”
Mr B, Nottinghamshire

November 2017

“Kimberley was the most helpful person I have ever dealt with, her attitude, communication and all round effort were excellent.”
Mr V, Derbyshire

“I dealt mainly with Paul, whom I found to be very knowledgeable and professional and who understood if I had any concerns.”
Mrs L, Staffordshire

October 2017

“I would like to say that Harjiner’s assistant Hayley was professional in her work, very helpful and polite, and always had time to speak to me and explain what I didn’t understand. Hayley is a credit to the company.”
Mrs B, Derbyshire

“Thank you to Clare and Joanna.”
Mrs H, West Midlands

September 2017

“No improvement needed that we can think of. We received excellent service, thank you.”
Mrs M, Derbyshire

“Chris was fantastic. Would highly recommend him. Thank you Chris!”
Miss, B, West Midlands

August 2017

“Ravinder was excellent with all aspects, she communicated effectively, professionally and was able to understand my needs very well. I highly recommend her to be the best in her field.”
Mr S, West Midlands

“For me Claire was always someone ready to help with any query I had. Ashley was amazing from start to finish, along with Joanne.”
Miss C, Staffordshire

July 2017

“We found Daniel and his team very pleasant to deal with, very helpful with their advice and comments and they always kept us informed about progress. We were very pleased.”
Mr B, West Midlands

“Paul was extremely polite, knowledgeable and prompt to answer any questions. He excelled in his field. Jane also was very good and had a lovely disposition.”
Ms S, Lincolnshire

June 2017

“Your Firm exceeded our expectations, we purchased our property through the modern method of auction and the team stepped up and made it happen in 56 days. Brilliant!”
Mrs D, Staffordshire

“When Burchell Edwards recommended your services, I assumed you were a local firm. I had initial misgivings when I realised that this was not the case. But they proved unfounded and I was very satisfied with every aspect of your services. Thank you.”
Ms S, Derbyshire

April 2017

“Overall a very professional service.  Extremely happy. Well done. Thank you.”
Mr B, Derbyshire

March 2017

“I have bought and sold numerous houses but I felt the service I received this time was excellent. I found Torryn and Chris approachable, helpful and I felt they were on my side in what can be an arduous process.”
Mr H, Warwickshire

January 2017

“We found all members of staff who assisted with our conveyancing helpful. The level of service was of a high standard.”
Mr G, Derbyshire

“Staff and Jane were very helpful and couldn’t do enough to help us.”
Mrs A, Derbyshire

November 2016

“I found dealing with your Firm a professional company with knowledgeable staff. My case handler, Emma made the job look easy.”
Mr T, West Midlands

“Thank you very much for making me feel taken care of at all times in this complex process that I barely understood. I felt I could trust you and that was vital to me.”
Mrs H, Nottinghamshire

October 2016

“Samantha was excellent.”
Mr E, Devon

“Excellent – A+ the way!”
Mr S, West Midlands

September 2016

“I was impressed by how quick my emails were responded to and the professional and approachable attitude shown.”
Miss B, Derbyshire

“Adriana was very helpful and prompt to reply to any queries.”
Mrs B, Derbyshire

August 2016

“Chris and Torryn dealt with our move in an excellent manner - we would recommend you.”
Mrs N, Cornwall

“Professional and done within an expected timeframe.”
Mr A, West Midlands

June 2016

“I was extremely happy with the service I received from Nadine and her assistant Gavin. If I was buying again I would definitely go with her.”
Ms M, Staffordshire

May 2016

“Both Gavin (legal assistant) and Nadine (case handler) were always accessible on the phone and easy to talk to – Thank you.”
Mrs S, Middlesex

“Excellent service provision.”
Mr & Mrs S, West Midlands

April  2016

“Very good, precise and helpful.”
Mrs R, West Midlands

“As we were recommended by the Estate Agents and you were not local to us we did feel apprehensive at first, but have been please with your service.”
Mrs B, Nottinghamshire

March  2016

“Your Company is a great service provider, especially Toni. She has been a really great help for us to get through the process and been humble and polite, patient throughout and kept in contact.”
Mr C, West Midlands

“Good advice and effort to please.  Thank you Saima.”
Mr S, Nottinghamshire

February 2016

“Can’t think of anything that could improve the service. I kept thinking that everything was too easy and straight forward and it was!”
Mrs M, Derbyshire

“Aaron was fantastic. Highly recommended.”
Mrs B, West Midlands

January 2016

“The level of service received from the legal team was excellent.  Both Janet and Julie were polite, friendly and efficient.”
Mrs R, Derbyshire

“All queries were dealt with promptly and simply.”
Mr J, West Midlands

December 2015

“As first time buyers, we were amazed how easy the transaction was working with yourselves after hearing many horror stories. Brilliant work – thank you so much.”
Miss R, Warwickshire

“You had a very good office manner when I phoned, I would like to say thank you to all.”
Mr & Mrs B, East Sussex

November 2015

“A very good service is already in operation, Chris and his secretary, Torryn were always available to answer our queries efficiently.”
Mrs B, Nottinghamshire

“My wife dealt with this side of the operation and I know from her comments that she was highly satisfied with your services.”
Mr B, Nottinghamshire

October 2015

“I found your representatives very helpful, as I am hard of hearing and they make sure I understand everything. Nothing was too much trouble.”
Ms G, Derbyshire

“Daniel - I cannot praise him highly enough. Clear in making me understand the legal stuff – he got things done.”
Miss M, Derbyshire

September 2015

"I was impressed at how quickly the sale progressed to exchanging contracts and to completion. The team were very professional throughout."
Mr A, Derbyshire

“I found Phil and his team very personable and approachable.  I would be happy to recommend their services to anyone.”
Mrs S, Derbyshire

August 2015

“It would be difficult to improve the service I received from Jon and the team he works in, he kept me advised and did as I asked.”
Mr F, West Midlands

"Very good service - thank you."
Mr F, Nottinghamshire

July 2015

“Saima was very helpful. Continue with the good work.”
Mrs B, Derbyshire

“All superb."
Mr & Mrs B, Nottinghamshire

June 2015

“Your service is of the highest standard.”
Mr & Mrs A, West Midlands

“Great team, friendly, helpful. Paul made the mortgage application user friendly always on hand if needed.”
Mr & Mrs J, Derbyshire

May 2015

“Was very happy with the help from Saima. Keep up the good work.”
Mrs B, Derbyshire

“I would only add that dealing with one person was extremely helpful.”
Mr &  Ms H, West Midlands

April 2015

“Fantastic service!”
Mr G, Nottinghamshire

“I had every confidence in your attitude and approach.”
Mrs W, Derbyshire

March 2015

“Have used your company for buying twice and selling once, and also to remortgage. Always a pleasure to deal with lovely, friendly staff.”
Mr & Mrs J, Derbyshire

“Aaron was brilliant. He couldn’t have done more to help.”
Dr B, Lincolnshire

February 2015

‘Thank you for making our selling and buying stress free. I would recommend you to anyone.’
Mr P, Northamptonshire

“Excellent in every way.”
Mrs H, West Midlands

January 2015

“Ken made me feel relaxed and kept me well advised - excellent service. Very high standard and competent team.”
Mr M, Staffordshire

“Elliot and his assistants provided an excellent service, particularly regarding communication.”
Mr P, Derbyshire

December 2014

"Easy to deal with, quick and efficient transaction and friendly team. Extremely pleased with the service.”
Ms P, West Midlands

“Very friendly.”
Mr & Mrs D, Nottinghamshire

November 2014

"Ken and his Team have made this move much more manageable and stress free. Even when faced with challenges Ken remained calm and professional and assisted me with whenever I asked."
Ms D, Derbyshire

"You were exceptionally good. Extremely professional in every way. A pleasure to deal with.”
Mr W, Staffordshire

October 2014

"I am very happy with your service and your close professional association with Burchell Edwards."
Mrs B, Nottinghamshire

"Excellent service – always available for advice and guidance."
Mr S, West Midlands

September 2014

“Being able to scan documents and use email for correspondence is much more 21st Century than most solicitors, very convenient.”
Ms B, Staffordshire

"Aaron was excellent!”
Mr & Mrs W, Derbyshire

August 2014

“I would like to thank you all. Great service. Great communication. Fast efficient all round service. Thank you.”
Mr M, West Midlands

"Ken was a very nice person to deal with. Extremely efficient and helpful. He is a great asset to your company. We wish him well in his future career.”
Mr & Mrs W, Derbyshire

July 2014

"The entire process was smooth from start to finish. Amanda and her team were very helpful at all times."
Mr W, Staffordshire

“Thank you for all your help.”
Mr H, Derbyshire


 

 



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